FAQ

WHAT IS YOUR RETURN POLICY?

Decided you didn't love something? We offer returns within 30 days of purchase. Please email orders@soul-threads.com and include the order number and reason for return. A Thread Rep will respond within the next business day.

WHY DO YOU ONLY ALLOW 30 DAYS FOR RETURNS?

We are committed to serving our non-profits as quickly as possible. We donate 10-50% of all proceeds to the selected non-profit and must ensure the final sales prior to releasing those funds. 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

We ask that you patiently wait 7-10 business days for domestic orders. Although many orders will be received prior, it's not unusual for deliveries in the busy season to take 10 full business days.

WHY ARE MY PACKAGES COMING AT DIFFERENT TIMES?

If you received a shipment, but not the full order, don't be alarmed! We ship out the items we have in stock right away so there are no delays. All remaining items WILL get to you; we promise! But if our promise is broken or if you'd like to check your order status, please email orders@soul-threads.com.

WHY HASN'T ANYONE RESPONDED TO MY EMAIL INQUIRY?

If you emailed during a holiday or weekend, please allow for a response from one of our Thread Reps on the following business day. 

WHAT IS SOUL-THREADS PURPOSE ANYWAY?

GREAT question! Soul-Threads is a clothing and accessory boutique with one purpose in mind; enriching the soul! The idea came about during this great pandemic of 2020. With negativity and divisiveness being spread about, hope and love was getting lost. Soul-Threads was born out of a way to regain what is being hidden.

Not only are our items inspirational and soul-enhancing, but they pay-it-forward as well! Each month, Soul-Threads does a thorough vetting process on non-profits to determine which one will be selected. Once the selection is made, our design team gets to work with creating a unique image related to that cause. We will then give 50% of all the proceeds on sales of the selected design items to the monthly non-profit chosen. 10% of proceeds on all other purchases goes to the same non-profit.

So the message is simple; buy high-quality, beautifully designed items and enrich your soul by knowing you are paying-it-forward.

Shop smart... Shop with a purpose... Shop for your soul!™

WHAT IS THE MONTHLY COLLECTION ABOUT?

Our design team creates a unique design relating to that month's non-profit. Those articles of clothing or accessories with the newly created design will only be available during that month. 50% of proceeds from the sales of those items will go to that non-profit! Once the next month rolls around, the design will no longer be available; so get those items while you can! Please, please limit returning these items, as it only pushes us further from our goal!